7:00 AM – 7:00 PM, seven days a week · 24/7 emergency dispatch outside standard hours

Cape Coral · Lee · Charlotte · Collier · Sarasota

FAQ

Straight answers, before you have to ask

29 of the questions we get asked most, grouped by the situation you're actually in.

Getting a locksmith out

How call-outs, arrival times and coverage actually work.

How do I get a locksmith to my location?

Call us and we will schedule an appointment to your location. Arrival time depends on where you are and our current availability, and we give you an honest window on the phone rather than a number we cannot hold.

Is emergency locksmith service available?

Yes. Unlock & Roll 24-7 provides emergency locksmith service outside of standard hours for residential, commercial and automotive situations.

What areas does Unlock & Roll 24-7 service?

We are based in NW Cape Coral and serve Lee, Charlotte, Sarasota, Collier and surrounding areas — from Sarasota in the north down to Marco Island.

Are you available on weekends and holidays?

Yes. Unlock & Roll 24-7 operates seven days a week, 7AM to 7PM ET. Emergency service is also available outside of standard hours.

What services can you handle in a single visit?

Most jobs are completed in one visit. That includes home lockouts, rekeying, lock replacement, deadbolt installation, car key programming, key fob replacement and most commercial lock work.

Are your technicians trained and insured?

Yes. We are a family run business, trained and insured, and we do not use subcontractors. The person who answers your call is the person who does the work.

Car keys and vehicle lockouts

Lost keys, fobs that stopped working, and getting into the car without damage.

Can you program a car key at my location?

Yes. Our technicians carry programming equipment for transponder keys, key fobs and push-to-start smart keys for most makes and models.

Can you make a car key with no key at all?

Yes. We can cut and program a replacement key using your vehicle identification number, so a total key loss does not mean a tow to the dealership.

I lost my only car key. What are my options?

We cut and program a replacement key at your location using your vehicle identification number. Bring proof of ownership and photo ID for the technician.

My car key works in the door but will not start the engine. Why?

This usually means the transponder chip in your key has lost its programming. It is a reprogramming job rather than a new key, and we can do it at the vehicle.

Can you open my car without breaking anything?

Yes. We use professional non-destructive entry tools that do not scratch or damage your vehicle.

My key fob stopped working. Do I need a new one?

Not always. A dead battery is the most common cause and takes seconds to fix, so that is the first thing we check.

How much cheaper is it compared to the dealership?

In most cases, significantly cheaper. Dealerships charge higher labour rates and often require a tow, which adds a second bill on top of the key.

Emergencies and after hours

Break-ins, snapped keys and being stranded at the roadside.

I am locked out late at night. Will you actually come?

Yes. Unlock & Roll 24-7 handles after-hours lockouts for homes, vehicles and businesses across SW Florida.

I am stuck on the side of the road.

Our mobile locksmith will come to your location as a priority call. Move away from live traffic, put your hazards on, and call us.

Someone broke into my home. What should I do first?

Call the police first to file a report, then call us. We replace compromised locks and secure every entry point in a single visit.

My key snapped off in the lock. Can you fix it without replacing the lock?

In most cases, yes. We extract broken keys cleanly using professional tools without damaging the cylinder.

My key broke off in the lock. Now what?

Do not try to pull it out yourself, as that often makes extraction harder. Our technicians remove broken keys cleanly without damaging the cylinder.

What happens when I call for emergency service?

We confirm the job and the price, then we are on our way to your location and keep you updated on arrival time.

Home locks and rekeying

Moving in, stiff locks, lost house keys and front-door security.

Can you rekey my locks to all use the same key?

Yes. We can rekey multiple locks to work with a single key so you are not carrying a separate key for every door.

Do I need to replace my locks when I move into a new home?

Not necessarily. Rekeying is almost always enough and costs significantly less than full replacement.

My lock is hard to turn. Do I need a new one?

Not always. A stiff or difficult lock can often be repaired or adjusted on the spot.

How long does a home lockout take to resolve?

Residential lockouts are typically resolved in a single visit once our technician arrives.

What is the most secure lock for a front door?

A high-security deadbolt with a reinforced strike plate is the most effective upgrade.

Business and commercial

Staff changes, access tiers, exit hardware and working around trading hours.

An employee left and we need to change our locks. What is the fastest option?

Rekeying is the fastest and most cost-effective solution. Old keys stop working immediately and the existing hardware stays on the door.

We need different staff to access different areas. How does that work?

A master key system is the right solution. Staff get access to their assigned areas while management holds a key that opens everything.

Can you service our locks without closing the business?

Yes. We work around your schedule and can handle most commercial lock work during off-hours.

Our emergency exit bar is sticking. Is that a code violation?

A malfunctioning panic bar on a commercial emergency exit is a code compliance issue in Florida, and it should be repaired immediately.

How is electronic access control better than physical keys?

With electronic access control you can add or remove users instantly without changing locks.

Your question isn't on the list?

Describe the lock, the vehicle or the door on the phone. We'd rather tell you it's a five-dollar battery than sell you something you don't need.

Call now — 24/7(239) 502-9383

7AM–7PM daily · 24/7 emergency · Lee, Charlotte, Collier & Sarasota counties

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